Your order will be processed and shipped out from Lumee Labs warehouse within 3 working days (J&T) / 5 working days (Singapore).
If more than 10 working days have passed, and you have yet to receive the parcel, kindly email us at [email protected] to review the status of your order.
The delivery period will take around 3-7 working days. Shipping costs will be reflected on the website during your checkout process automatically based on your shipping address. Singapore shipping is available on kawayii2u.com via J&T.
Estimate Delivery Time
Singapore – 5 to 8 working days (J&T)
Other countries – 6 to 14 working days (J&T)
*all international orders may be subjected to minor delays due to custom clearance.
*Please take note that delivery charge does not include any applicable import charges, taxes and duties by customs in your respective country. Customers are liable for these charges if any.
*Delivery period is based on courier company’s operations including special handling during peak season and public holidays. We are not liable for any delay caused by any of the courier companies we partner with.
Destination countries may levy taxes on your purchased goods, which the receiver will be responsible for. We are not responsible for unpaid customs taxes, and will not provide refunds for orders sent back due to customs issues. Please check your country’s customs policies before placing your order.
Failure To Deliver
We are not responsible for packages sent back due to factors outside our control, such as the absence of the recipient, customs, etc. Additional shipping charges will result from such situations, which is not the same as our usual discounted shipping charge. When a shipment is sent back, there will be an email regarding the situation, and when proper action is not taken within 72 hours, we reserve the right to dispose the shipment.